Frequently Asked Questions
Straight answers to the questions families and professionals ask us most. If yours is not here, call us on 07481 734 972 and we will be glad to help.
Getting Started with Home Care
Home care, also called domiciliary care, is support provided by trained carers in your own home, from short daily visits to live-in care.
About Our Services
Once we have completed your care assessment we aim to start care as soon as possible. Tell us your timescale and we will do our best to meet it.
Domiciliary Care
They mean the same thing. Domiciliary care is the term used by regulators such as the CQC for care provided in a person's own home.
Personal Care
It covers help with washing, bathing, dressing, oral hygiene, grooming and getting up or going to bed, tailored to what you need.
Medication Support
Prompting means reminding you to take your medicines yourself. Administering means a trained carer gives you your medicines, where this is authorised and agreed in your care plan.
Companionship Care
It is regular, friendly visits from a carer who provides company, conversation and help getting out and about, to support wellbeing and reduce loneliness.
Domestic Support
No. Our domestic support is light, practical help provided by carers as part of your care, rather than a deep or professional cleaning service.
Dementia Care
Many people living with dementia can stay at home safely for a long time with the right support. We will talk honestly with you about what is possible.
Complex Care
Complex care is personalised support for people whose health conditions or disabilities mean they need more skilled or frequent care, delivered in their own home.
Hospital Discharge Support
As early as possible, ideally as soon as a discharge date is being discussed, so we can plan support before you leave hospital.
Live-in Care
Live-in care is where a trained carer lives in your home to provide one to one support with daily life, personal care and companionship, so you can stay at home rather than move into residential care.